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Complaints Policy

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The Conservatory Insulation Company is dedicated to providing excellent customer service. We have a Complaints Policy to ensure that any complaints are handled and resolved as efficiently and effectively as possible.

Our Responsibilities

To provide an efficient, fair and structured mechanism for handling complaints.

To provide our customers with access to the complaints handling process.

To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.

Handling Your Complaint

Upon receiving a complaint, we will acknowledge your matter via telephone or in writing, within 2 business days.

We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.

We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.